Get in Touch

Send us a message or reach us by phone during our regular hours

Phone

London: 020 8150 3820

EMAIL

hello@clickmastrees.com

Hours

Mon-Sun: 8am–8pm

f.A.Q.

Frequently asked

What are non-drop trees?

The Nordman Fir. Of course, no tree will retain all of it’s needles, but if your Christmas tree is cared for correctly these varieties will look full well into the new year.  We will also be sending a packet of tree food with your order to help keep your tree as fresh as possible.

Do the trees have roots on?

No, our trees are cut where the trunk meets the ground. Trees that are dug up are unlikely to survive when re-planted. If you want a tree with roots, you can order a pot-grown tree (currently only up to 3 or 4ft).

Do the trees come with a stand?

Not as standard, but you can order a Christmas tree stand from us, choose one of our special offers, or go old school and use a bucket and bricks 

What size tree should I get?

Obviously it depends on where you’re putting it. You also need to keep in mind that if you’re using a stand, this will add a little more height to the tree. A typical ceiling is around 8’ (apparently!).

Is it normal for the tree to lose some needles when I first open it?

Trees naturally shed needles all year round, so a few needles on the floor is nothing to worry about. However, if your tree appears to be shedding excessively it could be too dry. Ensure it is watered, away from heat sources and air conditioned rooms. Please contact us within 48 hours of delivery so that we can make a note of this which will impact your eligibility for a replacement. Signs of a dried out tree
– Colour is faded
– Bark of the outer twigs are wrinkled
– The green, exterior needles easily fall when touched,
It is excessively dry and has not been watered enough.

Can you put my tree up for me?

As we delivery via a third party courier, unfortunately that’s not something we’re able to help with at the mo. One day hopefully we’ll have elves across the nation!

DELIVERY

Where can you deliver to?

We deliver to anywhere on the UK mainland.  Our specialist deliveries with the ability to choose a timeslot are only currently available in London and some parts of Kent.

How fast is delivery?

Our free delivery service is next-day, but weekday only. If you want your tree for Monday, it will be dispatched on the Friday before. Your order must be made by 72 hours before the preferred delivery date.

Can you deliver on weekends?

Yes, we can deliver on weekends in London and East Kent when booking with our specialist deliveries, but the national courier can only deliver on a Saturday. The price will be available at the checkout.

Can I choose the time of delivery?

Unfortunately, as we deliver through a partner courier we’re not able to offer this service to everyone but we can in London and some parts of Kent.

OTHER STUFF

Can I pick a tree?

Yes! You can visit any of our pop-up shops to pick a tree in the flesh.

We are a Charity and would like a free tree, is this something you do?

Yes!  We have a limited amount of trees to donate to Charities every year, please do get in touch to see if we can help

Do you sell trees wholesale?

Yes, we can help supply trees wholesale. Contact us to discuss.

OUR PRODUCTS

Trees

STANDS

LIGHTS

DECS