Frequently asked questions
General
What are non-drop trees?
The Nordman Fir. Of course, no tree will retain all of it’s needles, but if your Christmas tree is cared for correctly these varieties will look full well into the new year.
Do the trees have roots on?
No, our trees are cut where the trunk meets the ground. Trees that are dug up are unlikely to survive when re-planted. If you want a tree with roots, you can order a pot-grown tree.
Do the trees come with a stand?
Not as standard, but you can order a Christmas tree stand from us, choose one of our special offers, or go old school and use a bucket and bricks
What size tree should I get?
Obviously it depends on where you’re putting it. You also need to keep in mind that if you’re using a stand, this will add a little more height to the tree. A typical ceiling is around 8’ (apparently!).
Is it normal for the tree to lose some needles when I first open it?
Trees naturally shed needles all year round, so a few needles on the floor is nothing to worry about. However, if your tree appears to be shedding excessively it could be too dry. Ensure it is watered, away from heat sources and air conditioned rooms. Please contact us within 48 hours of delivery so that we can make a note of this which will impact your eligibility for a replacement. Signs of a dried out tree
– Colour is faded
– Bark of the outer twigs are wrinkled
– The green, exterior needles easily fall when touched,
Can you put my tree up for me?
Our team can help install your tree for you in the London and Kent areas. Unfortunately we use a third party to deliver our trees to the rest of the UK, meaning we aren’t able to offer everyone this service.
DELIVERY
Where can you deliver to?
We deliver to anywhere on the UK mainland. Our specialist deliveries with the ability to choose an installation are only currently available in London and some parts of Kent.
Can you deliver on weekends?
Yes, we can deliver on weekends in London and Kent when booking with our specialist deliveries.
Unfortunately the national courier we use for delivery around the UK does not deliver on a Saturday, so please bear this in mind when ordering your Christmas Tree.
Can I choose the time of delivery?
Unfortunately, it’s not possible to pick an exact time- but our London and Kent deliveries are tracked and you can update the driver if you need it left in a safe place.
How do I know if there is an update on my delivery?
Customers receive a link via text and email when the delivery team leave the depot.
OTHER STUFF
Can I pick a tree?
Yes! You can visit any of our pop-up shops to pick a Christmas tree in the flesh.
We are a Charity and would like a free tree, is this something you do?
Yes! We have a limited amount of trees to donate to Charities every year, please do get in touch with our Charity co-ordinator to see if we can help!
Do you sell trees wholesale?
Yes, we can help supply trees wholesale. Contact us to discuss.
Return and Refund Policy
Thanks for purchasing our products at clickmastrees.com operated by Clickmas Trees Ltd.
Perishable goods: (Christmas trees) we can not accept returns of any fresh-cut Christmas tree. In the unlikely event that there is a problem with your tree, please inform us within 48 hours and we will endeavour to replace this for you.
If you have purchased a tree by mistake please contact us before dispatch and we will be happy to cancel your order and issue you with a refund. Unfortunately we cannot refund after dispatch of a perishable item.
For any other items to be eligible for a refund, contact us within 14 calendar days of the purchase. The item must be unopened and in its original condition.
Non-perishable goods: (stands, lights and decorations) we can accept returns of these goods if kept in the original packaging and in a resalable condition.
If anything is unclear or you have more questions feel free to contact our customer support team by emailing hello@clickmastrees.com
OUR PRODUCTS
Trees
STANDS
LIGHTS
